Table of Contents
Terms and Conditions
Please read these terms and conditions carefully before using Tamaktech's services or purchasing our electrical equipment.
Last Updated: January 1, 2025 | Effective Date: January 1, 2025
1 Agreement Overview
Welcome to Tamaktech Nigeria Limited. By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms and Conditions.
These Terms and Conditions ("Terms") govern your relationship with Tamaktech Nigeria Limited, a company incorporated under Nigerian law, specializing in electrical equipment, generators, solar systems, and related technical services.
These Terms apply to all visitors, users, customers, and others who access or use our services, whether through our website, physical location, or any other means of engagement with our company.
Important Notice:
If you do not agree with any part of these Terms, you must not use our services or purchase our products. Continued use of our services constitutes acceptance of these Terms.
2 Definitions
"Company," "we," "us," or "our"
Refers to Tamaktech Nigeria Limited
"Customer," "you," or "your"
Refers to any individual or entity using our services
"Products"
Electrical equipment, generators, solar systems, and related items
"Services"
Installation, maintenance, repair, and consultation services
"Website"
Our online platform and all associated subdomains
"Order"
A request to purchase products or services from us
"Agreement"
These Terms and Conditions and any additional agreements
"Force Majeure"
Events beyond our reasonable control affecting service delivery
3 Products & Services
3.1 Product Categories
Electrical Equipment
- • Circuit breakers & panels
- • Cables & wiring accessories
- • Lighting systems
- • Power distribution equipment
Generators
- • Diesel generators
- • Petrol generators
- • Industrial generators
- • Portable generators
Solar Systems
- • Solar panels
- • Inverters & batteries
- • Charge controllers
- • Complete solar kits
3.2 Professional Services
Installation Services
- Complete electrical installations
- Generator setup and commissioning
- Solar system installation
Maintenance Services
- Preventive maintenance contracts
- Emergency repair services
- Technical consultation
3.3 Product Specifications
All products are described to the best of our ability. However, we reserve the right to make changes to product specifications, pricing, and availability without prior notice. Images are for illustration purposes and may not represent exact product appearance.
4 Ordering Process
How to Place an Order
Online Orders
- 1. Browse our product catalog
- 2. Add items to your cart
- 3. Proceed to checkout
- 4. Provide delivery information
- 5. Choose payment method
- 6. Confirm your order
Offline Orders
- • Visit our physical location
- • Call our sales team
- • Email us your requirements
- • WhatsApp: +234-705-044-4211
4.1 Order Confirmation
All orders are subject to acceptance by Tamaktech. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or credit verification issues.
4.2 Order Modifications
Important: Once an order is confirmed and payment is processed, modifications may not be possible. Contact us immediately if you need to make changes.
4.3 Minimum Order Requirements
Standard Products
₦10,000
Minimum order value
Bulk Orders
₦500,000
Qualify for discounts
Installation
₦50,000
Minimum service charge
5 Payment Terms
5.1 Accepted Payment Methods
Bank Transfer
Direct bank deposits
Mobile Money
MTN, Airtel, 9Mobile
Online Payment
Paystack, Flutterwave
Cash Payment
In-store purchases
5.2 Payment Schedule
Standard Products
Payment required before delivery
- • 100% payment on order confirmation
- • Products reserved for 7 days
Installation Projects
Flexible payment terms available
- • 50% deposit to begin work
- • 50% balance on completion
Corporate Orders
Net 30 terms for approved accounts
- • Credit application required
- • Minimum order ₦1,000,000
5.3 Late Payment Policy
Late Payment Charges: Orders not paid within agreed terms may incur a 2% monthly service charge. We reserve the right to suspend services and initiate collection procedures for overdue accounts.
6 Delivery & Installation
6.1 Delivery Areas
Free Delivery Zones
- • Lagos Mainland
- • Lagos Island
- • Ikeja and environs
- • Victoria Island
- • Lekki Phase 1 & 2
*For orders above ₦100,000
Extended Delivery
- • Other Lagos areas: ₦5,000 - ₦15,000
- • Ogun State: ₦10,000 - ₦25,000
- • Other Southwest states: Quote on request
- • Nationwide delivery available
*Charges vary by distance and weight
6.2 Delivery Timeframes
In-Stock Items
Standard electrical supplies
Generators & Large Equipment
Heavy machinery and generators
Custom Orders
Special requirements or imports
6.3 Installation Services
What's Included
- Professional installation by certified technicians
- Basic tools and installation materials
- System testing and commissioning
- Customer training and handover
Customer Responsibilities
- Provide safe and clear access to installation site
- Ensure availability of electrical connections if required
- Obtain necessary permits where applicable
- Be present during installation for approval and handover
7 Warranties & Guarantees
Warranty Coverage
Year Standard Warranty
All electrical equipment and accessories
Years Generator Warranty
Comprehensive coverage for generators
Years Solar Panel Warranty
Performance guarantee for solar panels
7.1 What's Covered
Covered Items
- • Manufacturing defects
- • Material failures under normal use
- • Performance issues covered by specifications
- • Free repair or replacement
- • Parts and labor costs
- • Installation workmanship (6 months)
Not Covered
- • Damage from misuse or abuse
- • Normal wear and tear
- • Damage from power surges
- • Environmental damage
- • Unauthorized modifications
- • Consumable items (batteries, fuses)
7.2 Warranty Claims Process
Contact Us
Report the issue with purchase details
Assessment
Our technician evaluates the problem
Resolution
Repair, replace, or refund as appropriate
Follow-up
Ensure customer satisfaction
8 Returns & Exchanges
Return Policy Summary
We accept returns within 14 days of delivery for unused items in original packaging. Custom orders and installed equipment may have different return policies.
For detailed return information, please visit our Return Policy page.
9 Limitation of Liability
Important: Tamaktech's liability is limited to the purchase price of products or services. We are not liable for indirect, consequential, or incidental damages.
This limitation applies to all claims, whether based on contract, tort, or any other legal theory, except where prohibited by applicable law.
10 Privacy & Data Protection
We are committed to protecting your personal information. Your data is collected and processed in accordance with Nigerian data protection laws and our Privacy Policy.
Data We Collect
- • Contact information
- • Purchase history
- • Payment details (securely processed)
- • Service preferences
Your Rights
- • Access your data
- • Request corrections
- • Delete your account
- • Opt-out of marketing
For complete details, please read our Privacy Policy.
11 Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Tamaktech Nigeria Limited or its licensors and is protected by copyright and other intellectual property laws.
You May:
- • View and download content for personal use
- • Share product information for referrals
- • Print pages for your records
You May Not:
- • Reproduce content for commercial use
- • Modify or create derivative works
- • Remove copyright or proprietary notices
12 Termination
We reserve the right to terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
Reasons for Termination
- • Violation of these Terms and Conditions
- • Fraudulent or illegal activities
- • Abuse of our staff or services
- • Non-payment of outstanding amounts
- • Misuse of our intellectual property
13 Governing Law & Dispute Resolution
Nigerian Law Applies
These Terms and Conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of Nigerian courts.
Dispute Resolution Process
Direct Discussion
Contact our customer service team
Mediation
Third-party mediation if needed
Legal Action
Court proceedings as last resort
14 Contact Information
Need Help with These Terms?
Our customer service team is here to answer your questions
Phone
+234-705-044-4211
Mon-Fri: 8AM-6PM
legal@tamaktech.com
24/7 Response
+234-705-044-4211
Quick Support
Address
Lagos, Nigeria
Visit Us
Agreement Acceptance
By using Tamaktech's services or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Document Version: 2.1 | Last Updated: January 1, 2025
Questions? Contact UsReady to Get Started?
Now that you understand our terms, explore our extensive range of electrical equipment and professional services.