Return Policy &
Warranty Terms
Policy at a Glance
- Returns accepted for defective / faulty products only — no fixed return window (N/A).
- No exchanges — we do not offer product exchanges.
- No change-of-mind returns — returns are limited to manufacturing defects only.
Returns — Defective Items Only
We accept returns exclusively for products that arrive defective or develop a manufacturing fault. There is no fixed return window (N/A) — the item must be reported promptly with proof of purchase and clear evidence of the defect.
No Exchanges
We do not offer product exchanges or refunds under any circumstances. If your defective item claim is approved, it is repaired or replaced with the same product free of charge — not swapped for a different item and not refunded.
Manufacturer Warranty
All products carry manufacturer warranty (1–25 years depending on product). Every defect claim — whether reported the day after delivery or years later within the warranty period — is handled through the same warranty repair process, never as a monetary refund.
Important — Please Read Before Purchasing
Tamaktech does not accept returns for change of mind, incorrect ordering, or buyer's remorse. Returns are strictly limited to products with proven manufacturing defects. We encourage all customers to review product specifications carefully before placing an order. If you have questions about a product's suitability, please contact our team before purchasing.
What Qualifies for a Return?
A return is only accepted when a product has a verified manufacturing defect.
Accepted Return Reasons
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Dead-on-arrival (DOA)
Product does not power on or function at all straight out of the box.
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Manufacturing defect
Electrical fault, component failure, or structural defect not caused by misuse.
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Wrong item received
The product delivered differs materially from what was ordered.
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Significant damage in transit
Item arrived physically damaged in a way that affects functionality — must be reported within 48 hours of delivery.
Not Accepted for Return
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Change of mind / buyer's remorse
Not wanting the product anymore does not qualify.
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Customer-caused damage
Damage from misuse, improper installation, power surges, or accidents.
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Any request for a monetary refund
Tamaktech does not issue refunds. All approved defect claims are resolved through free repair or replacement under warranty.
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Installed generators & solar systems
Once installed and commissioned, these are handled exclusively through warranty repair.
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Custom / specially ordered items
Not returnable unless defective on arrival.
We Do Not Offer Exchanges or Refunds
Tamaktech does not provide product exchanges or monetary refunds. If your defective item claim is approved, it is repaired or replaced free of charge under manufacturer warranty. If you need a different product, you are welcome to place a new order separately.
How to Claim a Warranty Repair
Follow these steps to report a defect and start a warranty repair or replacement claim.
Contact us as soon as you notice a defect
Report the defect via support@tamaktech.com, WhatsApp, or our live chat. Include your order number, a description of the fault, and clear photographs or video of the defect.
Defect assessment (1–2 business days)
Our technical team reviews your claim. We may request additional evidence or arrange an inspection for larger items. You will receive a written decision by email.
Ship the item back (if approved)
If your claim is approved we will provide a prepaid return shipping label for small items, or arrange pickup for large appliances and installed systems at no charge to you. Return the item in its original packaging where possible.
Repair or replacement issued
Once we receive and verify the returned item, it is repaired or replaced free of charge under warranty and shipped back to you. No monetary refund is issued at any stage of this process.
Note: Tamaktech reserves the right to reject return claims where inspection reveals the reported defect was caused by customer misuse, improper installation, or external factors such as power surges. All decisions are communicated in writing.
Warranty Coverage
Every Tamaktech product is covered by manufacturer warranty — defect claims are resolved through free repair or replacement, not a refund.
1 Year
Basic electrical components covered for manufacturing defects and premature failure under normal use.
- Switches & Outlets
- LED Lighting
- Cables & Wiring
- Basic Power Tools
2 Years
Premium protection for inverters, UPS systems, and major equipment with priority support.
- Power Inverters
- UPS Systems
- Solar Inverters
- Professional Tools
5–25 Years
Long-term protection for generators, solar panels, and major installations.
- Generators (3–5 years)
- Solar Panels (25 years)
- Installation Work (5 years)
- Major Electrical Systems
Warranty Terms & Conditions
✓ Covered Under Warranty
- •Manufacturing defects and material faults
- •Premature component failure under normal use
- •Electrical performance degradation
- •Free repair or replacement of defective parts
- •Labour costs for warranty repairs
✗ Not Covered
- •Damage from misuse, abuse, or negligence
- •Normal wear and tear
- •Damage from power surges or external electrical faults
- •Unauthorised modifications or third-party repairs
- •Cosmetic damage that does not affect function
Repair & Replacement Information
When a defect claim is approved, here is what happens — no monetary refund is issued at any stage.
Resolution Timeline
Inspection & Approval (1–2 business days)
We verify the defect and approve the warranty claim.
Repair or Replacement
The item is repaired, or replaced with a new unit if repair isn't possible.
Item Returned to You
Your repaired or replacement item is shipped back to you free of charge.
Resolution Methods
Free Repair
Our technical team repairs the manufacturing defect and returns the item to you.
Free Replacement
If the item cannot be repaired, it is replaced with a new unit of the same product.
No refunds or store credit. Tamaktech does not issue monetary refunds or store credit under any circumstances. All approved defect claims are resolved through free repair or replacement only.
Have a Return or Warranty Query?
Our team responds within 24 hours on business days.
Business hours: Mon–Fri 8 AM–6 PM · Sat 9 AM–4 PM · Emergency line 24/7
