Frequently Asked Questions
Find quick answers to common questions about our electrical equipment, solar systems, generators, and professional services.
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General Questions
About Tamaktech, our services, and general inquiries
Products & Equipment
Questions about our electrical equipment and generators
Solar Systems
Solar installation, maintenance, and optimization
Services & Installation
Professional installation and maintenance services
Orders & Shipping
Ordering process, payment, and delivery information
Support & Warranty
Technical support, warranties, and after-sales service
General Questions
Tamaktech specializes in electrical equipment sales, solar system installation, generator supply and maintenance, home appliances, and comprehensive electrical services. We provide professional installation of electrical equipment, solar panels, machinery, and offer repair services for faulty electrical systems and equipment.
Tamaktech has been serving customers for over a decade, building a reputation as a trusted partner for quality electrical equipment and professional services. Our experience spans residential, commercial, and industrial electrical solutions.
We're based in Asaba, Delta State, and primarily serve customers across the Niger Delta region. For installation and maintenance services, we cover surrounding states. Products can be shipped nationwide with our reliable delivery partners.
Products & Equipment
We offer a comprehensive range of generators including portable generators (1KVA-10KVA), standby generators (10KVA-500KVA), diesel generators, petrol generators, and inverter generators. All our generators come from reputable brands with full warranty coverage and after-sales support.
Yes, we provide professional installation services for all equipment we sell. Our certified technicians ensure proper installation according to safety standards and manufacturer specifications. Installation includes testing, commissioning, and customer training on proper operation.
We partner with leading international and local brands including Schneider Electric, Siemens, ABB, Legrand, Havells, Mikano, Perkins, Cummins, and many others. We carefully select brands known for quality, reliability, and strong after-sales support to ensure customer satisfaction.
Solar Systems
We provide free site assessments and energy audits to determine the optimal solar system size. Our experts analyze your electricity bills, energy consumption patterns, roof space, and local solar irradiance to design a system that meets 80-100% of your energy needs cost-effectively.
Solar panels come with 25-year performance warranties and 10-15 year product warranties. Inverters have 5-10 year warranties, batteries 5-10 years, and installation work carries a 2-year warranty. We also offer extended warranty options and comprehensive maintenance packages.
Residential solar installations typically take 1-3 days depending on system size and complexity. Commercial installations may take 1-2 weeks. This includes mounting panels, installing inverters, electrical connections, and system commissioning. We handle all permits and inspections.
Services & Installation
Yes, we offer 24/7 emergency electrical services for critical issues like power outages, electrical faults, generator breakdowns, and safety hazards. Our response team is available via WhatsApp at +234 705 044 4211 for urgent electrical emergencies.
All our technicians are certified professionals with relevant electrical qualifications and regular training updates. We carry comprehensive liability insurance and ensure all work complies with Nigerian electrical codes and safety standards.
Our maintenance packages include regular inspections, cleaning, testing, preventive maintenance, priority service calls, discounted repairs, performance monitoring, and detailed maintenance reports. Packages are customized based on equipment type and usage patterns.
Orders & Shipping
We accept bank transfers, cash payments, mobile payments (including Paystack, Flutterwave), and for larger purchases, we offer flexible payment plans and financing options. All transactions are secure and receipts are provided for every purchase.
Local deliveries within Delta State typically take 1-2 business days. National deliveries take 3-7 business days depending on location. Large equipment may require special handling and take additional time. We provide tracking information for all shipments.
Yes, we have a 7-day return policy for unused products in original packaging. Defective products can be returned within 30 days. Custom-ordered items and installed equipment have different return policies. Please review our complete return policy for specific terms.
Support & Warranty
Contact us with your purchase receipt and product serial number. We'll assess the issue and coordinate with manufacturers for warranty claims. Most warranty services are handled locally through our service center to minimize downtime and ensure quick resolution.
Yes, we provide comprehensive technical support including phone consultations, remote troubleshooting, on-site visits when necessary, user training, and ongoing maintenance guidance. Our support team is available during business hours with emergency support for critical systems.
We maintain an extensive inventory of spare parts and have strong relationships with manufacturers and distributors. For older or discontinued models, we can source compatible parts or recommend suitable alternatives. Our parts department specializes in hard-to-find components.
Still Have Questions?
Our expert team is here to help you find the perfect electrical solution for your needs.